Do you have any questions? Here are the answers!

No. Anyone can browse and buy freely on our portal without the need to register. Once in the cart, to close the purchase, we will ask for shipping and user registration data.
This will allow, from the second purchase onwards, not to have to re-enter the shipping data because the data will be remembered.

We also recommend l&' subscription to the newsletter to discover all the new small producers that we include in & #39

; e-commerce!

On Spaghetti & Mandolino you can choose between multiple payment methods. You can pay for your shopping cart using Visa, Mastercard, prepaid cards and PayPal.
It is also possible to make an early transfer.

Finally, you can order cash on delivery when the products are delivered to your home.
For cash on delivery orders, only cash is accepted, l&' order must be confirmed through a phone call from &' operator and a surcharge is applied as indicated in the shipping costs.
More details also in the payments section of these FAQs.

Once the payment has been completed, all that remains is to wait for l&' order to be prepared and shipped.
On average, this takes place in 3 days, to which must be added the shipper's time (1 or 2 days).
The package will be shipped to &' address entered at the time of &' order, in case of missing data you will be contacted by our customer service.

All major national couriers are used for shipping.

For all fresh products, we prefer to ship only the first 3 days of each week so as to guarantee a &'

adequate storage.

Every order is a source of pride for us because it means that at least one of the producers we have chosen so carefully has convinced you!
The time between order and shipment is less than 3 days: so - for example - an order that arrives on Monday will be shipped on average on Wednesday.
The average is also taken into account weekends and fresh products (cheeses and cold cuts) that are portioned only after paragraph' purchase to give the maximum possible shelf-life.

Shipments are made from Monday to Friday for dry products, while for fresh products it is shipped until Wednesday if the destination is south and islands, even Thursday if the destination is north, central Italy.
The choice is due to delivery times that vary from 24 to 48 hours depending on the area of residence.

Every other aspect is covered on the delivery times and costs page.

Ambassadors are people who provide Spaghetti & Mandolino with some of their most desirable characteristics. C&' is the one who tastes and evaluates the products for us, c&' is the one who lends their marketing knowledge, who follows the aspects of sustainability, etc. Everyone writes content for us, chooses our favorite products and manufacturers and creates inspirations

.

Of course, a lot of customers already do it.
When they create the &' order, they enter the data from &' order their own and then in &' shipping address, the data (name, surname, address) of the person to whom to give the products.
In the second step of the cart - before the conclusion of &' order and then payment - they then add the gift card or in the notes they tell us that it is a gift. Obviously, in that &' order, no summary of & #39 will be inserted; order containing prices.

It is also possible to buy a gift card if you do not know the food and wine preferences of the person to whom you want to give the best of Italian food and wine products

.

On Spaghetti & Mandolino you can search for your favorite products in different ways:

- searching among product categories (through the heading typical products and wines)
- through the selections page that contains various cross-cutting selections (both at the level of intolerances or life choices and at the human level)
- searching by geographical region
- searching by area of interest (soon online)
- searching by manufacturer
- searching among VIP producers
- searching among the products belonging to our ethical project “Doing Good” (soon online)
- selecting only organic products
- using the search at the top that allows you to start searching by product or manufacturer
- choosing from the inspirations of our ambassadors (do you know having a series of people at your disposal who choose l& #39 for you; matching their experience? Here's what inspirations are)
- choosing from the inspirations of our street urchmen (soon online)

Still not finding the product you are looking for? Give us a call or write to our customer center contacts

.

Once you have found the product you are looking for, you can add the product directly to the cart or discover its characteristics at &' inside the page and then add it to the cart.
Once the product has been added, it will be possible to search for another one and repeat the procedure until “shopping completed”.
In the cart it is then possible to add more pieces of the same product (for example two 150 gram pieces of Montebore) or remove it.

Then by clicking on “Proceed to &' purchase”, the d& #39 procedure begins; purchase with the possibility of entering the registration data already entered (or using the login through Google) or continuing to enter your data for shipping.
Based on the country and the purchase made, the shipping costs will be calculated and are explained in detail on this page.

Finally, you will need to choose the payment method.
Once the procedure has been completed, l&' order will be transmitted and a copy of &' order will also arrive at &' email address indicated

in the registration.

Of course, it is possible to request to collect the &' order also in our Verona popup (reporting it at the time of &' order and waiting for the confirmation of &' customer care appointment).
We are also organizing a series of collection points, but for the moment it is only possible to ship or pick up by hand by appointment

Is there anything missing in &' order? Call us, write to us, because it could have been our oversight!
If it is also indicated on the accompanying document, it could be because we decided - after trying to contact you without success - to ship without that product, issuing a refund or a voucher of equal value to what is missing. Also in this case - even if we are aware of it - contact us, so we can talk about it together!

If the &' order has not yet been prepared or shipped, it will be possible to add products to the same order.
To add them, you must do it by phone.

Alternatively, it is possible to make a second order and put in the notes that it is to be sent with the previous one

.

It is possible to cancel the &' order - even if it has already been paid for - as long as it has not been prepared and shipped.
L&' order must be canceled using the email [email protected] or by calling the number dedicated to customer

service.

On Spaghetti & Mandolino it is possible to order both from &' Italy and from &' abroad, in particular from &' Europe.
Already many of our loyal customers are French, Spanish and German who struggle to find quality food and wine products near their residence.

The shipping costs will be indicated at the time of shipment and will not vary based on the number of products purchased, so it is more convenient to place large orders to amortize the expense deriving from the

shipment itself.

In case of problems with the system or even just to be advised when choosing, or even to know the availability of products, it is possible to place telephone orders from Monday to Friday from 9.30 to 12.30 and from 14.30 to 17.30 at the number 045 515265. One of our experts will guide you or make the &' order on your behalf up to &' enter the data for the shipment.
In the case of payment by credit card or PayPal, a & #39 will be sent; email containing the payment link.

At the end of the &' operation, a summary of what was ordered will be sent via email

.

Each order is saved in your private area, so by entering that (https://www.spaghettiemandolino.it/login) through your email and password it will be possible to reorder the previous cart.
If a precise interval is necessary, it is possible to agree with customer care so that it is created automatically, without any need on the part of the customer - who will only have to take care of the payment

.

It could happen, in the event of a delay in supplies or a high turnout of orders, that there is a few days late in &' fulfillment, compared to the average of 3 days.
In these cases, customer service will probably contact you to replace some product or even just to apologize for the delay.
If this does not happen, please contact us so that we can find out more and maybe replace some product that is slow to be replenished

.

Usually between l&' online order and the shipment of the same, it takes about 3 days because all fresh products are packaged after &' order itself, to give you the maximum shelf life (time between packaging date and expiration date) and possible quality.
In the same way, some products may have been discontinued and will need to be restocked.
In case of need, you can contact customer care who can guide you even better

.

Of course, a lot of customers already do it.
When they create the &' order, they enter the data from &' order their own and then in &' shipping address, the data (name, surname, address) of the person to whom to give the products.
In the second step of the cart - before the conclusion of &' order and then payment - they then add the gift card or in the notes they tell us that it is a gift. Obviously, in that &' order, no summary of & #39 will be inserted; order containing prices.

It is also possible to buy a gift card if you do not know the food and wine preferences of the person to whom you want to give the best of Italian food and wine products

.

On Spaghetti & Mandolino you can choose between multiple payment methods. You can pay for your shopping cart using Visa, Mastercard, prepaid cards and PayPal.
It is also possible to make an early transfer.

Finally, you can order cash on delivery when the products are delivered to your home.
For cash on delivery orders, only cash is accepted, l&' order must be confirmed through a phone call from &' operator and a surcharge is applied as indicated in the shipping costs.
More details also in the payments section of these FAQs.

Yes, on Spaghetti & Mandolino it is possible, at the time of &' order, to choose to pay for the products in cash upon delivery (cash on delivery).
In this case, an additional fee indicated at the time of &' order will be applied.
For l&' order with payment on delivery, telephone confirmation will always be required, without which l&' order

will not start.

Payment through a credit card (whatever it may be) takes place through the connection to the servers of the circuit chosen by Banca Sella (one of the most all& #39 banks; avant-garde for online payments).
The confidential data relating to your credit card are therefore not processed by our systems, but only by the banking circuit, without these being saved in any database, neither ours nor the bank's. Your transaction takes place securely through a secure and encrypted connection

.

No, if you haven't received any answers yet, it means that your application has not yet been evaluated. We receive a lot of requests and we want to provide feedback to each candidate, both successful and negative. If you haven't received a reply yet, don't worry: we'll contact you!

To write

To enter our e-commerce, it is first necessary to send a sample because we must evaluate how the product arrives, quality and compliance with the regulations for packaging and labeling and finally a tasting test by one or more ambassadors. All this is needed to then provide our customers with suppliers who fully embrace our philosophy, which is based on territoriality and high food and wine quality.

What we ask of our suppliers are three things: that their production is artisanal and not industrial, that it is not distributed in large retailers and that it has local ingredients.
To apply, complete the "become a supplier" form. You will be contacted as soon as possible

.

We chose to become a Benefit company because it reflects what we are trying to do since &' beginning: paying attention to &' environmental, economic and social impact to achieve a fair sustainability of the project.
Our every action has always been attentive to the balance between quality and sustainability, attention to the entire process of selecting, preparing and shipping the &' order, always working to reduce waste and save energy in processes.
Now we are working on &' elimination of plastic and polystyrene from packaging and at the same time also looking for a partner to have a sustainable supply chain even under

Spaghetti & Mandolin is not suitable for you when:

- you want to buy alcoholic products and you are not of legal age;
- are you looking for discounted or promotional products because in the contract with the manufacturer we undertake to sell his product while respecting the sales price provided to us;
- you want to receive the products the day after &' purchase because for many fresh products they are ordered or tailor-made for you after &' purchase, so as to give you the maximum number of days before the deadline and therefore the best possible food and wine experience.

If you need to receive the products the day after &' purchase because you need them for dinner or for other reasons, call or write to us - we will be happy to help you

.

On Spaghetti & Mandolino we choose producers capable of producing and packaging excellent products and according to the rules imposed by law.
We choose products that produce in a traditional or organic way (we are certified organic) and biodynamic.
We pay attention to special needs by also selecting and reporting gluten-free, preservative-free and lactose-free products.

Finally, we also focus on human aspects: products that safeguard traditions (Save The Italian Food), protected products (Slow Food), products from companies run by women (Girl Power), producers who follow our ethical philosophy (therefore the Fare Del Bene selection).
 

You can find them combined under &' on the Selections page.

Just browse the website, choose your products in the various categories or using the search indicated with the lens at the top of the page, and add them to the cart.
Once you have added everything you want to taste to the cart, you can choose the quantities and proceed following the simple purchase procedure that includes paragraph' entering shipping data and choosing the payment method, which can be credit card, PayPal, advance transfer or payment on delivery by cash on delivery.

Once these steps have been completed, we will receive the &' order and we will be ready to process it, sending it to where you reported it

to us.

You won't find the products that Spaghetti & Mandolino offers you in the supermarket.

Often they are products with limited availability, with small volumes produced by producers who, by their own choice, do not want to enter supermarkets: a mountain cheese or one aged in a cave, a wine aged in barrels for years, a sausage renowned in the world and processed according to traditions that have almost disappeared, a Senatore Cappelli pasta, an oil from the Garda hills.
The quality guarantee is twofold: for the customer, because we offer delicacies that are almost unobtainable and difficult to find, and for the manufacturer, who will never find himself at the side of industrial brands and distributed on the anonymous and disheartening circuits of large retailers.

In addition to this: the extreme convenience of buying on an e-commerce to receive everything directly at home by express courier

.

Spaghetti & Mandolino is an online food and wine store where you can find the richest selection of quality typical Italian products.

An online club with lots of proposals selected by experts in the Food & Drink sector, ideal for making your lunches and dinners real moments of tasting. Our portal is proposed as a meeting point for true gourmet connoisseurs and lovers, but also for those who want to look at true Italian cuisine that is difficult to find in normal stores.

Spaghetti & Mandolino is also food and wine culture and culture of Italian cuisine, and intends to accompany you on a journey made of advice and special products along our peninsula of

flavors.

Certainly! At the time of shipment, an e-mail will be sent to &' address indicated at the time of &' purchase with the link to see the location of the shipment and the date of arrival.
Shipments usually take 24 to 48 hours to be delivered.

In the same way, it is possible to enter your reserved area, go to “orders” and click on shipping status, to see the tracking of the courier to whom the shipment has been entrusted

Of course, it is possible to request to collect the &' order also in our Verona popup (reporting it at the time of &' order and waiting for the confirmation of &' customer care appointment).
We are also organizing a series of collection points, but for the moment it is only possible to ship or pick up by hand by appointment

From your private area.
By logging in with username and password you can see the status of each order, it may be being prepared or shipped.
At the time of shipment you will have the opportunity to monitor where it is located.
We will also notify you of the shipment via email and WhatsApp

.

E&' it is possible to receive our products throughout Europe.
Given the deteriorability of the goods, only air services are used for delivery.

The cost of shipping is reported when the shipping country is chosen in &' within &' order.
The cost remains unchanged even in &' increase the number of products purchased, so it is convenient to increase the content of &' order to better amortize delivery

costs.

Shipping costs on the national territory are included (therefore free) for orders over 50 euros.

For orders lower than that amount, regardless of the number of products purchased, l& #39 are fixed; the amount is 5.90 euros.
E&' there is a supplement of 4 euros for the islands, Calabria and all those areas indicated as disadvantaged by our shippers.

Cash on delivery, on the other hand, has an additional cost of 4.70 euros.
Any price changes will in any case be reported on the page dedicated to &' inside the shopping cart

.

Fresh products such as cheeses and cold cuts are treated with the utmost care in order to preserve their goodness and organoleptic properties. All these products are vacuum-packed preferably after &' order to ensure the maximum shelf life of the product (longest possible expiration date).
At the time of packaging, they are placed in special isothermal containers (before polystyrene, today because of our sustainable nature towards l&' environment in a 100% recyclable material) in the company of dry ice that will keep them at an ideal temperature during the transport phase.

As already reported in shipments, orders containing fresh products are shipped only the first few days of the week to prevent them from remaining undelivered during

the weekend.

The products are placed inside a cardboard box with the Spaghetti & Mandolino logo and adhesive tape, and protected by wrapping paper and - if necessary - bubble wrap. In the case of fresh products, certified natural insulating packages are used that are completely recyclable (in a few cases polystyrene is used) with ice cream inside that will guarantee their freshness. If the products are bottles, cardboard packages will be used that are patented for this type of transport and approved by

the most important international shippers.

It could happen, in the event of a delay in supplies or a high turnout of orders, that there is a few days late in &' fulfillment, compared to the average of 3 days.
In these cases, customer service will probably contact you to replace some product or even just to apologize for the delay.
If this does not happen, please contact us so that we can find out more and maybe replace some product that is slow to be replenished

.

Usually between l&' online order and the shipment of the same, it takes about 3 days because all fresh products are packaged after &' order itself, to give you the maximum shelf life (time between packaging date and expiration date) and possible quality.
In the same way, some products may have been discontinued and will need to be restocked.
In case of need, you can contact customer care who can guide you even better

.